MARY LIYA K.R

EMAIL:

maryliyakr@gmail.com

EDUCATION : MCOM ,BE.D, NET ,SET

M.COM (Calicut University)

BE.D (Calicut University)

EXPERIENCE :

6 YEARS

PUBLICATIONS :

1. Asian Review of Social Sciences (February 2019)- “A study on service quality in banks with special reference to SIB customers of Thrissur Town, Kerala” ( ISSN 2249-6319, Vol.8 No.S1 An International Peer-Reviewed Journal on Social Sciences)

2. Journal of Emerging technologies and Innovative Research ( December 2018)- “Consumer satisfaction Towards Samsung Mobile Phones with special reference to college students in Thrissur Town” (ISSN 2349-5162, Volume 5 Issue 12, IF:5.87)

3. Mirror International Journal (March 2014)-“Impact of FDI in service sector” (ISSN 2249-8117 , Vol.4 No.1, Peer Refereed Bi-annual International Research, Impact Factor – 2.031)

PRESENTATIONS :

1. “Impact of FDI in service sector” – UGC sponsored two day National Seminar on Service Sector Dynamism and Indian Economic Growth: Problems and Prospects organized by Sri.C.Achutha Menon Govt. College on 18th December 2013

2. “Customer Relationship Management in Banks: A study of ICICI bank, Guruvayur” National seminar on Emerging trends in banking, insurance and financial service organized by the Research dept. Of commerce St. Thomas College (autonomous), Thrissur, 17th& 18th March 2015

3. ‘A Study on service quality in banks with special reference to SIB customers of Thrissur Town’- International conference on Management and Allied Sciences organized by Prajyoti Niketan College, Pudukkad on 26th October 2018